If you search for support on the Microsoft website, each response is concluded with a question: Did this article help solve your problem? Microsoft wants to know if the information on the page helped based upon your search criteria. They want the feedback from their customers so that they can refine their support database to be more helpful to the next person.
While the people who use Microsoft support can't update the content, they can at least help guide the information by providing their feedback. I can remember years ago when I worked in tech support and you were left with no discourse when a page was useless. Now I can let them know whether or not if my problem was solved. Plus now, they can help guide me to additional information in case my search criteria was wrong.
I want to add this question to the bottom of some of the online information we have at Principal. We have so much information online for people to reference, but so often we hear from people that the pages weren't referenced for one reason or another. I want to find out if the people don't like the page or if they don't find the page useful. It may be tough to get the question added, but my plan is to start with one page. I've recently updated a page in lieu of offering any formalized training. The project leader is going to send out an email to the audience that the page was updated. Now I need to know if they found the page useful and if the information provided them the answers they were seeking.
Wish me luck. It will be tough because we've never done this before. I'll keep you posted.
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